At KloudBean, our goal is to provide top-notch services and ensure customer satisfaction. We understand that situations may arise where a refund is necessary. This refund policy outlines the terms and conditions for refunds and clarifies that KloudBean is not responsible for any other damages that may occur due to the use of our SaaS platform.

Eligibility for Refund

Customers are eligible for a refund under the following circumstances:

• Service Downtime: In the event of prolonged and unexpected service downtime that significantly affects the functionality of the service and cannot be resolved within a reasonable time frame.
• Service Defects: If a customer experiences critical defects or issues with our services, despite reasonable efforts to resolve them by our support team.
• Cancellation within Trial Period: If a customer cancels their subscription within the trial period (if applicable) and meets the eligibility criteria for refunds.
• Unintentional Double Billing: If a customer experiences unintentional double billing for the same service or resource.

Refund Process

Customers must contact our support team to initiate the refund process. Our team will review the request and assess its eligibility for a refund based on the criteria mentioned in this policy. If eligible, the refund process will be initiated promptly.

Refund Limitations

KloudBean’s maximum liability in any uncertainty is limited to a full refund of the total amount paid by the customer for the affected service or subscription. Under no circumstances will KloudBean be liable for any other damages, including but not limited to incidental, consequential, or indirect damages, loss of profits, data, or any other intangible losses, that may occur due to the use or inability to use our SaaS platform.

Exclusions

The following situations are not eligible for a refund:

• Customer’s failure to comply with our Terms of Service or Acceptable Use Policy.
• Delays or service interruptions caused by factors beyond KloudBean’s control, including but not limited to acts of nature, internet connectivity issues, or actions of third-party service providers.
• Requests for refunds that fall outside the eligible refund criteria as mentioned in this policy.

Partial Refunds

KloudBean reserves the right to offer partial refunds in exceptional cases where it deems appropriate.

Refund Method

Refunds will be issued using the same payment method used for the original purchase. The processing time for refunds may vary depending on the payment method and financial institutions involved.

KloudBean reserves the right to modify or update this refund policy at any time without prior notice. Any changes made will be effective immediately upon posting on our website.

By using KloudBean’s services, customers acknowledge and agree that KloudBean is not responsible for any other damages that may occur due to the use of our SaaS platform. If you have any questions or concerns regarding refunds, please contact our support team for assistance.